Business Process Automation · for COOs and operations leaders
Let AI do the busywork.
Agents that run the repetitive work in support, operations and finance: answering status questions, chasing documents and payments, and checking files against your rules, inside the systems you already use.
Our standard: a first agent live within 30 days of design sign-off
Example operations view with illustrative data: this week agents handled 1,284 tasks, 91% without a person; 117 were sent to a person for approval, and the median first reply took two minutes.
ISO 27001
ISO 9001
- Clutch 5.0★ (opens in a new tab)
- Claude Certified Architects
What we automate
The work that grows faster than headcount.
We start where the volume is high and the rules are clear, so every hour saved shows up in your costs or your service. Choose a function.
- 01
Order and delivery status
Answers “where is my order?” on WhatsApp, email and chat from live store, ERP and carrier data.
Fewer tickets, faster replies at peak - 02
Returns and damage claims
Collects photos and order details, checks your returns policy and routes refunds above your threshold to a person.
Claims logged in minutes, not days - 03
Customer sentiment
Reads reviews, tickets and chats to flag product, delivery and service issues before they become a pattern.
Problems caught early
- 01
Document collection and checks
Requests, chases, reads and checks documents against your SOPs, and files them in the right place.
Complete files without the back-and-forth - 02
Customer and partner updates
Sends proactive status updates at every milestone and answers “where are we?” from live data.
Fewer status calls - 03
Scheduling and intake
Books, reschedules and confirms appointments, collects intake details and keeps calendars in sync.
Fuller schedules, less admin
- 01
Collections and payment follow-ups
Tracks every milestone and invoice, chases customers, banks and partners on your schedule and escalates only the exceptions.
Cash in sooner - 02
Bank and card reconciliation
Transactions categorized and matched; only mismatches reach a person, with the reason.
Hours of manual matching removed - 03
Timesheets and billing
Timesheets chased and checked, and invoices drafted from approved hours.
Invoices out on time
- 01
Lead response and qualification
Answers every inquiry within minutes, qualifies it against your criteria and books the next step with the right person.
Every inquiry answered fast - 02
CRM hygiene
Keeps records, stages and follow-ups current without anyone updating them by hand.
A pipeline you can trust - 03
Ad spend audits
Watches Google and Meta accounts daily for wasted spend, pacing problems and falling returns, with plain-English alerts.
Spend moved to what converts
- 01
Compliance checks in your workflow
Runs each check inside your team’s own process and records the result, instead of a separate licensed tool.
Checks done, evidence kept - 02
Reporting and compliance packs
Pulls data from your systems into weekly operations reports and regulator-ready packs.
Reports ready on Monday morning - 03
Review preparation
Data pulls and draft review packs prepared before every client or board review.
Packs ready before each meeting
Logos show integration compatibility, not partnership.
How much the agent does
Autonomy is earned, one level at a time.
Every agent starts at Level 2, drafting work for a person to approve. It moves up only when its measured accuracy on your real work justifies it, and you approve every promotion. Any agent can be stepped back down at any time.
The agent drafts; a person approves each item.
- The agent
- Drafts every item
- Your people
- Approves each item
People do the work.
- The agent
- Nothing yet
- Your people
- Everything
The agent suggests; people act.
- The agent
- Suggestions and lookups
- Your people
- Every action
The agent drafts; a person approves each item.
- The agent
- Drafts every item
- Your people
- Approves each item
The agent acts under your thresholds; exceptions go to people.
- The agent
- Everything under your limits
- Your people
- Handles the exceptions
The agent acts; people audit samples.
- The agent
- The whole workflow
- Your people
- Audits samples
Results
Already running on agents.
- Automation60%+fewer delivery-support tickets, with 10,000+ queries automated a monthNational food & fashion retailer · 900+ stores · South Africa
- Automation~3 wksto the first installment, down from 6–10 weeksResidential developer · India
- Automation≈$210K/yrof licensed compliance tooling replaced by an agentAutomotive compliance services firm · India
They stuck to the timetable, completing each milestone on time, with clear, measurable results throughout.
How engagements work
Start with one workflow. Scale what works.
We pick the workflow with the most volume and the clearest rules, so the first result shows up quickly. Our standard is a first agent live within 30 days of design sign-off, and each further agent reuses the same connections.
- Step 01
Discovery call
45 minutes on your highest-volume workflows. You get a written plan: what to automate first, in what order, and what it should return.
- Step 02
Pilot on one workflow
We build and run one agent on your own accounts, against real cases, with your people approving its output. You see the numbers before committing further. Duration and commercials are agreed on the discovery call.
- Step 03
Scale and tune
Proven agents roll out to more teams and workflows on a monthly retainer, tuned as your volumes, rules and systems change.
- Your cloud or ours
Where your policies require it, agents are deployed into your own cloud tenancy.
- Scoped, revocable access
Agents get only the permissions a workflow needs, and you can revoke them at any time.
- Every action logged
A complete audit trail of what each agent saw, decided and did. Changes to records can be rolled back.
- Human approval thresholds
You set what agents may do alone. Everything above goes to a named person.
- Your data stays yours
Model providers are configured so your data is not used to train their models.
- Certified delivery
Our information security and quality management are certified to ISO 27001 and ISO 9001, and every engagement runs on CMMI Level 3 processes.
Who we help
Find the workflows for your industry.
Questions
Questions operations leaders ask.
Which systems do you work with?
We build on what you already run: CRMs such as Salesforce, HubSpot and Zoho; ERPs; helpdesks; email; WhatsApp; shared drives and industry systems. Agents connect through APIs where they exist and through email and documents where they don’t.
Does the AI make decisions on its own?
Only within the limits you set. Agents handle the repetitive work; anything above your thresholds, such as write-offs, exceptions or customer disputes, goes to a named person. Every action is logged.
Who runs this after go-live?
We do, with your team. A monthly retainer covers monitoring, tuning and new workflows, and your team is trained to understand and own what has been built.
How is our data protected?
Agents run with scoped, revocable permissions, every action is logged and changes to records can be rolled back. Where your policies require it, we deploy into your own cloud, and model providers are configured so your data is not used to train their models. Our security management is certified to ISO 27001.
How fast can we see results?
Our standard is a first agent live within 30 days of design sign-off. Further agents reuse the same connections, so each one is faster than the last.
What does it cost?
We don’t publish a price list for this work. It depends on the workflows, volumes and systems involved. Pilot duration and commercials are agreed on the discovery call, based on your scope and requirements, and you get a written proposal with a fixed scope and price before any build starts.
Find the three processes worth automating first.
Book a 45-minute discovery call. We’ll map your highest-volume workflows and send a written plan: what to automate, in what order, and what it should return.
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