Results & case studies
Real AI. Real results.
Ten engagements in engineering and automation, for clients in the US, UK, South Africa, Australia, Mauritius and India. Client names are withheld; ask us for a reference call.
National food & fashion retailer
- Challenge
Online is one of the retailer’s fastest-growing channels. At that scale, every order can turn into a “where is my order?” support question.
- What we built
Alongside leading four of their mobile and ecommerce technology teams (2021–2023), we built a WhatsApp order-status and post-purchase agent that answers delivery questions automatically.
- Result
Delivery-support tickets fell by more than 60%, with 10,000+ customer queries automated every month.
- Business Process AutomationEcommerce & Retail
Automotive compliance services firm
- Challenge
Suppliers need an approved IMDS material data sheet before parts are accepted, so every sheet must be checked for wrong classifications, missing codes and restricted substances. The checking tools cost about ₹2 crore a year in licenses.
- What we built
An automated quality and compliance-check agent that runs those checks inside the team’s own workflow.
- Result
The checks now run through the agent, and the ₹2 crore (≈$210K) annual license spend is gone.
- Business Process AutomationOperations-heavy businesses
Residential developer, India
- Challenge
After a sale, the first installment waits on registration, the buyer’s contribution, loan sanction and disbursement paperwork. Every hand-off between builder, buyer and bank needed chasing.
- What we built
A team of agents built around the developer’s existing SOPs, running bank and buyer follow-ups on behalf of the operations team.
- Result
Time to receive the first installment fell from 6–10 weeks to about 3.
- Business Process AutomationOperations-heavy businesses
Creator-marketing platform
- Challenge
Every campaign on the platform needs a brief built from scattered client material (goals, products, brand guidelines) before creators can start work.
- What we built
A campaign briefing and activation agent that turns raw client material into structured, publishable briefs creators can act on.
- Result
Brief creation became 70% faster.
- Business Process AutomationEcommerce & Retail
Luxury real estate & short-stay group
- Challenge
Guests from many countries and time zones expect instant answers and self check-in, while check-ins, payments and questions were handled by hand.
- What we built
An end-to-end hospitality agent connected to the booking platform, WhatsApp, smart locks and payments, inside a platform we built: staff and owner portals, a staff operations app and a guest app.
- Result
The agent handles check-in and check-out (including door codes), payments, in-stay requests and help-desk conversations around the clock.
- Business Process AutomationOperations-heavy businesses
Multi-state dental implant network
- Challenge
Running scheduling, intake and admin the same way across clinics in nine states took heavy manual effort, and note-writing weighed on clinicians.
- What we built
Ten workflows for scheduling, intake and admin with patient-sentiment tracking, and a voice tool: doctors speak instead of writing notes, speakers are separated automatically and prescriptions are generated.
- Result
Staff are freed from repetitive admin and patient sentiment is tracked. They hired us again to add test and DevOps agents to their release pipeline.
- Business Process AutomationOperations-heavy businesses
FCA-regulated wealth management firm
- Challenge
Client, portfolio and compliance data sat on disconnected platforms, and the FCA’s Consumer Duty requires proof that ongoing reviews happen.
- What we built
Claude agents, n8n and Microsoft Power Platform connecting CRM, client, portfolio and compliance workflows.
- Result
A single 360° view of every client, with financial operations automated for around 800 clients under FCA-appropriate controls.
- Business Process AutomationProfessional services
Employer-of-record staffing firm
- Challenge
The firm recruits, employs and manages talent in India for UK businesses, from CVs and interviews to payroll and HR, and growth depends on answering leads fast.
- What we built
Two automation engines: one for HR operations, one for lead and sales operations.
- Result
HR, lead and sales operations now run on automated workflows.
- Business Process AutomationProfessional services
Field-service SaaS company
- Client need
- Requirements
- User stories
- Ready for development
- Challenge
Serving field teams across many industries means a steady flow of new requirements that must become clear user stories, with new developers productive quickly.
- What we built
Delivery agents for requirements, user stories and developer onboarding, built into the team’s product workflow.
- Result
Work moves from client need to development-ready stories with AI agents inside the delivery process.
- AI-Native EngineeringTech & Software
Booking & payments app for barbers
- Challenge
Independent barbers run their chair as a business, juggling bookings, payments and marketing on their own.
- What we built
The app itself, built with AI-first engineering practices: booking links, online payments, no-show protection, reviews and analytics.
- Result
Live on both stores: 4.9★ on the App Store (89 ratings) and 4.5★ on Google Play (5,000+ downloads).
- AI-Native EngineeringTech & Software
Results are as reported from our engagements. Where a figure is approximate it is marked with ~ or ≈. Detailed case studies and references are available on request.
In their words
What clients say.
I have worked with Upcore many times on projects big and small. Their expertise, network, and professionalism is second to none. Their technical understanding combined with project management skills enables them to provide strategic guidance and direction while also managing a team of development resources.
Their ability to simplify difficult AI concepts for both our business and technical teams was particularly impressive.
They stuck to the timetable, completing each milestone on time, with clear, measurable results throughout.
Upcore Technologies delivered a solution using machine learning and NLP that showed significant, measurable improvement.
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