During Diwali your support team drowns. Your return rate is 22% and you don't know why. Your dead inventory only shows up at quarter end. Upcore builds AI agents that fix all three - integrated with your Shopify or WooCommerce store, your logistics partners, and your ERP.
High support volume, unexplained returns, and dead inventory. These are the three problems that cost D2C brands the most - and where AI agents deliver the clearest, fastest results.
Handles WISMO, return initiation, refund status, delivery escalations, and product questions via WhatsApp, email, and chat - in Hindi and English, 24/7. Integrates directly with Shopify/WooCommerce and your logistics APIs. Your team handles only what genuinely needs judgement.
Analyses return reasons, SKU-level patterns, customer segments, and logistics data to surface the actual drivers of your return rate - product description mismatch, sizing issues, packaging damage, delivery delays. Weekly actionable report. Not just a dashboard.
Monitors sell-through rates daily, flags SKUs trending toward dead stock 30 days before they become a working capital problem, and suggests reorder quantities based on demand patterns and supplier lead times. Integrated with your ERP or inventory system.
We map your support volume, return patterns, and inventory visibility gaps. We identify the 3 highest-ROI agent opportunities and hand you a written blueprint - no pitch, no pressure.
We integrate with your Shopify or WooCommerce store, your logistics APIs, and your ERP. We train on your actual order, return, and inventory data. We test with real data before going live.
Hands-on sessions with your support, merchandising, and ops teams. We adjust until your team is confident using the system - not just theoretically capable.
Every agent has a KPI. Every month we review what improved, what didn't, and what to automate next. We don't disappear after go-live.
The Ecommerce Support Agent integrates with Shopify, WooCommerce, Magento, and most custom OMS via API. On the communication side: WhatsApp Business API, email, and web chat. For logistics: Delhivery, Shiprocket, Bluedart, and most major courier APIs. It handles WISMO queries, return initiation, refund status, and product questions - in Hindi and English. Most clients are fully live within 3 weeks.
The Returns Intelligence Agent analyses return reasons, SKU-level patterns (category, size, description accuracy), logistics data (delivery delays, damage rates by carrier and route), and customer segment data. It identifies patterns invisible in aggregate return rates - for example, that a specific supplier's batch has a 40% return rate due to sizing, or that a logistics partner has 3x higher damage rates on a specific route. Weekly report generated automatically. Actionable, not just informational.
Yes. The Ecommerce Support Agent handles queries in both Hindi and English and switches mid-conversation if the customer switches languages. For D2C brands selling to tier-2 and tier-3 cities, this is often the most impactful feature - a significant proportion of support queries come in Hindi via WhatsApp, and most automation tools handle them poorly. The agent is trained on your actual product catalogue and policies in both languages.
The Inventory Intelligence Agent monitors sell-through rates daily at the SKU level and compares against historical velocity, category benchmarks, and seasonal patterns. It flags SKUs where current velocity, if continued, will result in excess inventory beyond your planned sell-through window. The flagging threshold is configurable - 30, 45, or 60 days - based on your clearance cycle. The agent generates a weekly report of at-risk SKUs with suggested actions. Your merchandising team reviews and approves all actions.
Book a free 45-minute AI audit. We map your operations, identify your top 3 agent opportunities with ROI estimates, and give you a written blueprint - whether you work with us or not.