Resolves 80% of support tickets without a human. Returns processed in under 2 minutes - at any order volume.
Handles order status, delivery tracking, product queries, and returns 24/7 via WhatsApp and web chat, resolves 70% autonomously, and escalates complex issues with full order context. ensuring every customer gets a fast response.
Analyzes purchase history and browsing behaviour, recommends complementary and replenishment products, personalises product information based on preferences, and generates upsell opportunities. increasing AOV without aggressive selling.
Validates return eligibility against policy, generates return labels, schedules pickups automatically, processes refunds or exchanges, and tracks return status, handling standard returns without manual work.
Tracks real-time inventory across channels, alerts on low stock before stockout, predicts demand based on seasonality and trends, and surfaces supply issues before they impact fulfillment. preventing lost sales from unavailable items.
Segments customers by purchase behaviour and engagement, crafts personalised campaign messages per segment, optimises send timing based on individual open patterns, and tracks campaign performance per cohort. maximizing revenue per campaign.
Customer data, payment flows, and real-time automation - unaudited AI in ecommerce is a liability waiting to happen.
Every Upcore deployment includes audit trails and human approval gates. Or start with governance alone: a Fractional AI Officer embedded in 72 hours, owning AI risk across your engineering and operations teams.
Explore AI Engineering GovernanceSee a live agent demo built around your eCommerce workflow - in under 60 seconds, using demo data. Then book a call when you're ready to build the real thing.