Your engineers are shipping faster than ever with AI coding tools. Your support queue is growing faster than your team. Your churn is a mystery until it's too late. Upcore builds the agents that fix these - trained on your product, integrated into your existing stack, live in 30 days.
We focus on the highest-ROI automation in your product and team. These are the problems where SaaS companies see the clearest, fastest results.
Trained on your docs, changelog, and resolved tickets. Handles Tier-1 autonomously, escalates with full context. Integrated into Intercom, Freshdesk, Zendesk, Slack, or email. Your engineers stop answering the same 40 questions.
Monitors new user behaviour inside your product. Sends personalised nudges at the right moment, triggers in-app guidance for stuck users, alerts sales when a trial shows high-intent signals. Works with your existing analytics and CRM.
Monitors usage, support frequency, NPS, and payment data to generate a real-time health score per account. At-risk accounts trigger automatic CSM alerts with context and a drafted outreach message - 30–60 days before cancellation signals appear.
Your team uses Cursor, Copilot, and Claude Code. Forge is the governance layer. It validates AI-generated code against your architecture standards, scans for security vulnerabilities, enforces test coverage, and standardises conventions - before anything ships.
We map your support volume, trial conversion funnel, churn signals, and dev pipeline. We identify the 3 highest-ROI agent opportunities and hand you a written blueprint - before we write a line of code.
We train the agent on your actual product documentation, resolved tickets, user behaviour data, and churn history. We integrate with your existing stack. We test with real data, not demos.
We run hands-on sessions with your support, CS, and engineering teams. We watch them use the system, fix what confuses them, and adjust until confidence is real - not just theoretically possible.
Every agent has a KPI. Every month we review what improved, what didn't, and what to build next. We stay until the ROI is documented - not until go-live.
Upcore's support agent integrates directly with your existing helpdesk - Intercom, Freshdesk, Zendesk, Slack, or email. We build a custom connector trained on your product docs, changelog, help articles, and resolved ticket history. It operates within your existing workflow. Tier-1 tickets are resolved autonomously; escalations are handed off with full context. Most SaaS clients are live within 3 weeks.
Your existing code review depends on engineers reviewing PRs - and those engineers are using AI tools to write code faster than review cycles can keep up with. Forge operates at the pipeline level. It validates every AI-generated commit against your architecture standards before it reaches review, scans for security vulnerabilities automatically, enforces test coverage requirements, and standardises conventions across a team using different AI tools. Forge is not a replacement for code review - it is the layer that makes code review possible at vibe-coding speed.
The churn intelligence agent is trained on your own historical churn data - accounts that cancelled and the signals that preceded their cancellation. It learns the specific combination of usage patterns, support frequency, payment behaviour, and NPS signals that predicted churn in your product. Most clients find the agent surfaces at-risk accounts 30–60 days before any cancellation signal appears, giving CSMs time to intervene when there is still something to save.
Because your team using AI coding tools is exactly the reason you need Forge. AI tools help individual engineers write code faster. Forge gives you visibility into what that code looks like at the pipeline level - before it ships. Without Forge, you are accepting that AI-generated code from multiple engineers using different tools will somehow produce a consistent, secure, well-tested codebase. It won't without a governance layer. Forge is that layer.
Book a free 45-minute AI audit. We map your product operations, identify your top 3 agent opportunities with ROI estimates, and give you a written blueprint - whether you work with us or not.